1. Processing Time
All orders are processed within 5 -15 business days. Orders are not shipped or delivered on weekends or holidays.
Total Delivery Time = Processing Time + Shipping Time
- Processing Time: 1-4 days (Monday-Saturday) after the order is placed.
- Shipping Time: Depends on the country of delivery destination.
- The table below shows the average shipping times for the past 15 days. We do not guarantee that all packages will be delivered within the time listed and exceptions should be allowed. Data is for reference only, and the exact delivery time varies by region.
| DESTINATION | AVERAGE SHIPPING TIME (DAYS) |
|---|---|
| The United States | 10 |
| Germany | 10 |
| Canada | 7 |
| France | 9 |
| Italy | 9 |
| Spain | 8 |
| United Kingdom | 9 |
| Romania | 17 |
| Australia | 10 |
| Puerto Rico | 15 |
| Austria | 10 |
| Belgium | 12 |
| Sweden | 11 |
| Switzerland | 8 |
| Norway | 12 |
| Bulgaria | 15 |
| Ireland | 8 |
| Netherlands | 8 |
| The United Arab Emirates | 12 |
2. Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout. We offer standard and expedited shipping options.
3. Shipping Confirmation and Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. The tracking information may take 3 to update after your order has been shipped.
4. International Shipping
We currently do offer international shipping. Customs and import duties may be applied to international orders when the shipment reaches its destination. Such charges are the responsibility of the recipient and vary from country to country. Contact your local customs office for details.
5. Lost or Stolen Packages
Sweetheart Supplies is not responsible for lost or stolen packages. Please ensure that your shipping address is secure and accurate.
6. Contact Us
If you have any questions about our Shipping Policy, contact us at support@sweetheart-supplies.com.